play.co.za

Outbound Call Centre

Monthly KPI Dashboard
Generated 20 May 2026 11:12
Monthly Overview
Total Leads
INTERESTED (all agents)
Total Sales
CRM confirmed deposits
Conversion Rate
Sales ÷ (Leads + Activated)
Activated
Logged in on call
Callbacks
Pending follow-up

Leads & Sales by Agent

Lead Share by Agent

Daily Trend — Leads & Sales

Monthly Agent Performance
Agent Leads Activated Callbacks Sales Conversion
Weekly Agent Performance
Agent Leads Activated Callbacks Sales Conversion